What You Should Know About Patient Engagement In Healthcare?

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Patient engagement ensures that patients know their health conditions and needs, personal values, and treatment options. The engagement is between healthcare providers and patients with the sole aim of enhancing health.

Having benefited from the correct information, it is upon the patient to make a sound health decision. Better engagement lowers expenses and yields excellent health outcomes. According to research on patient engagement, a least engaged patient has a higher chance of delaying care and having pending medical needs.

Attracting and retaining clients requires less time and expense for every business, unlike attracting new clients. Therefore, a healthcare provider must deliver the best possible patient engagement to foster trust and maintain care progression.

Importance of patient engagement

The use of technology is doing wonders in reducing costs and improving engagement. For example, social media channels like Instagram, TikTok, YouTube, and even search engines like Google make it possible for patients to participate in their care effectively. Furthermore, wearable medical tech gadgets assist patients to safely and conveniently access digital medical history.

Improves cognizance and grasp of health, general well-being, and healthcare alternatives. As a result, patients benefit from superior health and fewer visits to the ER, making it possible for a health facility to serve more patients.

It helps healthcare providers come up with sound decisions about the health of a patient, improve the existing relationship, and boost client retention. An engaged patient is a satisfied client with a high chance of returning or referring a healthcare provider to others. In addition, such a patient has access to a portal or a platform containing all the essential health information.

It assists in reducing no-show rates. Therefore, the health provider can make more money, and the patients can control their general health and well-being.

Issues affecting patient engagement

Research has established that patient engagement is affected by a raft of issues. The issues may serve to deter or support the ability of patients to engage in enhancing their well-being and minimizing harm willingly.

Some of the issues that may affect patient engagement include:

  • Patients; in terms of health literacy, demographic characteristics and perception. The main problem that may hinder patient engagement is a patient’s perception regarding being subordinate to health care professionals. For instance, a patient may try safeguarding personal safety by not engaging as required.
  • Condition of health, including the severity. For example, if the patient is seriously ill, it may be hard for the engagement to be productive. 
  • The experience and attitude of healthcare providers. For instance, the healthcare professional may have had a bad experience in not getting the proper feedback from a patient.
  • Health care environment. The environment must promote effective patient-doctor engagement.

Strategies for improving patient engagement

Improving patient engagement is possible by utilizing different strategies. Understand, though, that you should start engagement in a small manner and gradually expand your program as you consider the lessons learned previously.

Select a group of patients

Choose a group that suffers from chronic illnesses like anxiety, diabetes, or overweight within your patients. Alternatively, select a group of patients suffering from numerous chronic conditions. The goal is that the group must profit from careful management of health.

Ensure that you explain what you are trying to do and the potential advantages to your patients.

Select a group of professional caregivers

Choose a group of clinicians who will oversee and ensure the success of the patient engagement program. The group may consist of nurses or different specialized healthcare providers.

Provide an application availing health records electronically

Technology can be an essential component of a patient engagement program as it allows patients and the care team to communicate with each other easily. Therefore, any software in use must allow text and video communication and avail Telehealth features.

Using a software solution makes it easy for patients to arrange appointments while far away from the hospital. It also allows easier prescribing of medications to different patients.

There may be a need to repeat the above process. Once your pilot patient engagement program operates smoothly, you may have to expand the program to accommodate another group of patients and caregivers. As the program becomes more successful, ensure it profits from growth.

Remember that you can rely on different strategies to boost patient engagement. However, it is essential that you personalize interactions, use technology, involve physicians, recognize the significance of communities, and provide an enabling and supportive environment.

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